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Hannah LakeHannah Lake 

can I insert a template into an exsiting email converstation in salesforce

Hi,

I would like to embed a template into an exsisting email converation.  Is this possible and if so how?  Currently when I use templates they are creating a new email and I am loosing the conversation with my clients.
Suraj Tripathi 47Suraj Tripathi 47
Unfortunately, there's no way currently to do that. Hopefully, Salesforce will add it in the future.

However, I have done a bit of research and found this, so basically you can refer to this link to vote to make it happen on this idea.
https://ideas.salesforce.com/s/idea/a0B8W00000GdlHAUAZ/retain-original-email-when-replying-with-a-template

I hope you find the above solution helpful. If it does, please mark it as Best Answer.
Thanks and Regards,
Suraj
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NO there is no possible way to insert the sxisting template in the email you can read here (https://www.homologus.com/) some information about it.
Sara ClaySara Clay
I am also working on the same issue but still cant find the right solution from any where but am reading an article that is related to this issue and hopeful that it will give me some guidance you can see here: how long is the super bowl (https://www.superbowlstarttime.net/)