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can I insert a template into an exsiting email converstation in salesforce
Hi,
I would like to embed a template into an exsisting email converation. Is this possible and if so how? Currently when I use templates they are creating a new email and I am loosing the conversation with my clients.
I would like to embed a template into an exsisting email converation. Is this possible and if so how? Currently when I use templates they are creating a new email and I am loosing the conversation with my clients.
However, I have done a bit of research and found this, so basically you can refer to this link to vote to make it happen on this idea.
https://ideas.salesforce.com/s/idea/a0B8W00000GdlHAUAZ/retain-original-email-when-replying-with-a-template
I hope you find the above solution helpful. If it does, please mark it as Best Answer.
Thanks and Regards,
Suraj