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Ian Lin 716Ian Lin 716 

How can this be resolved?

A company introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product’s two lead engineers read/write access to all new cases that reference the new product.What should an administrator do to satisfy this requirement?
  1. Create an auto-response rule and a public group.
  2. Create a queue and a criteria-based sharing rule.
  3. Create a user-based sharing rule and an ad-hoc case team.
  4. Create a predefined case team and an assignment rule

I'm completely confused.
Any detailed help?
PriyaPriya (Salesforce Developers) 

Hi 

Create an Queue and then set up as assignment rule. 

Regards,

Priya Ranjan