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Artsiom Kazachinskiy Work with Field Service in Apex
Good day. We use a field service in our salesforce org in conjunction with a lightning site and apex backend.
In salesforce docs, we have found methods for scheduling service appointments - getSlots(serviceID, policyId, operatingHoursId, tz, exactAppointment);
Can you please give a recommendation on how to assign service resources through the apex. At the moment, we have implemented a manual insert for record the object assigned resources.
In salesforce docs, we have found methods for scheduling service appointments - getSlots(serviceID, policyId, operatingHoursId, tz, exactAppointment);
Can you please give a recommendation on how to assign service resources through the apex. At the moment, we have implemented a manual insert for record the object assigned resources.
I'm assuming you have the slots and other required info. To achieve assignment through apex please follow the steps below:
1. Query the first available(IsActive = true) ServiceResource record depending upon ResourceType
2. Create an AssignedResource record with required information and set the ServiceResourceId from the record in step 1.
I hope that answers your query.