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Pavushetti Abhilash 3 Cannot receive email to customer when case closed
Hi Everyone,
We used apex class to send email to customer once case gets closed. It works fine when we use workflows to send email. But we used apex class to send email to customer. The customer has COMMUNITY license with customer profile. I dont see email related permissions for community license profiles. Is is any permission issue why customer cannot receive email. I am sure about apex class. How could I achieve this.
Thanks in advance.
We used apex class to send email to customer once case gets closed. It works fine when we use workflows to send email. But we used apex class to send email to customer. The customer has COMMUNITY license with customer profile. I dont see email related permissions for community license profiles. Is is any permission issue why customer cannot receive email. I am sure about apex class. How could I achieve this.
Thanks in advance.
Can you please the below article.
https://help.salesforce.com/s/articleView?id=sf.networks_manage_email_notifications.htm&type=5
Thanks!!
I have checked the Email Log (generated by salesforce) once after case closed. In logs email is receiving. But in mail its not receiving. Let me know how can I overcome this issue.