function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Carlos De la CruzCarlos De la Cruz 

Identify logged in end-user from external website in Einstein Bot

Hi,
I have an Einstein Bot embedded in an external website (Not Community Cloud). I'd like to skip prechat questions when the end user (customer) is already authenticated in the external website.
How could I identify customer information and map it with the Salesforce Account/Contact information?
Thanks!
U ChauhanU Chauhan
Hey Carlos,

Did you get solution for the same.  I am facing same issue, so if you got the solution plese guide me.
Karen DuncanKaren Duncan
Build and manage Einstein Bots to ease the load on your service agents. Bots can handle routine requests and free your agents to handle more complex issues. Bots can also gather pre-chat information to save your agents time.  https://www.crediblebh.bid/
Kathe ToomerKathe Toomer
I am having the same problem with my tutorial guide for blenders (https://blendersguide.com). It always give me exceeding login limits. What do i do?