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Sahil Yadav Hello mates could anyone help on this
Verify Email to Case Routing via Company mail .
But identify the steps needed to route the cases when we use a company account
But identify the steps needed to route the cases when we use a company account
Can you please ellobrate your question. As of now it would be difficult to understand what exactly is required.
Thanks,
BAsically while configurring email to case we basically set forwarding rules which identifies that whichever mail is coming to this specific mail id could be converted as a lead in our salesforce org just wanted to know if we had an Outlook in our scenario not gmail so where we basically placed forwarding rules for outlook to salesforce