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Santhosh Itikyala Salesforce Surveys
I already built a survey, it should consider below things then send a Survey through Survey Invitation Quick action On Process Builders.
Considerations to send Survey upon Case Closure:
If a Customer has just completed their first Case, we wait 10 days before sending them their survey.
If a Customer has responded within the past 30 days, we do not send them a survey for that Case.
If a Customer does not respond to a previous survey we ensure 10 days have passed since the last survey was sent and send another when the next Case closes.
Considerations to send Survey upon Case Closure:
If a Customer has just completed their first Case, we wait 10 days before sending them their survey.
If a Customer has responded within the past 30 days, we do not send them a survey for that Case.
If a Customer does not respond to a previous survey we ensure 10 days have passed since the last survey was sent and send another when the next Case closes.
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