Apex Code Development You need to sign in to do that
Don't have an account?
Sahil Yadav Hello mates Queries on Case Escalation Rule
Here I have a screen flow which basically creates a case records whose owner is basically a queue suppose Support team queue now my task is to escalate the when the status field of the case object is havent been change from new to other status value after an hour it should be get escalated to other queue.
Now here my question is case escallation rule will help me on this scenario or is there any other way to escalate a case created from a flow ????
Also i created an ecalation rule but the case has not been escalated to other queue for the record created through flow as well i also tried to create a case record from case object then also escalation doesn't executed ... Any Suggestion or any other way please do let me know it would be more helpful.....
Now here my question is case escallation rule will help me on this scenario or is there any other way to escalate a case created from a flow ????
Also i created an ecalation rule but the case has not been escalated to other queue for the record created through flow as well i also tried to create a case record from case object then also escalation doesn't executed ... Any Suggestion or any other way please do let me know it would be more helpful.....
Yes Esclation rule is the functionality you should be using in thie scenerio. Can you share the exact esclation rule which you are using.
There may be some issue with the esclation rule I hope.
Thanks,