Apex Code Development You need to sign in to do that
Don't have an account?
Benjamin Faltus Email should not automatically create tasks
Hello everyone,
we have still problems to integrate salesforce into outlook and to send emails to customer out of our customer tickets. So we have to answer manually from outlook to the customer (and the salesforce adress in copy that salesforce is saving the email in the ticket). But Salesforce always creates a task out of every email which is coming into the ticketsystem. Is there any possibility to configure salesforce that salesforce do not create any tasks out of the emails? Salesforce should create only tickets when a customer is sending an email to us.
Regards
BEnjamin
we have still problems to integrate salesforce into outlook and to send emails to customer out of our customer tickets. So we have to answer manually from outlook to the customer (and the salesforce adress in copy that salesforce is saving the email in the ticket). But Salesforce always creates a task out of every email which is coming into the ticketsystem. Is there any possibility to configure salesforce that salesforce do not create any tasks out of the emails? Salesforce should create only tickets when a customer is sending an email to us.
Regards
BEnjamin
Solution provided in the link.
https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A7h9BSAR
If this information helps, please mark it as best answer.
Thanks!!