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Greg Maloney Outlook emails not Triggering Flows for Email Message Create
I have created a Flow that should trigger an email to be sent to me when a new Email Message is created in Salesforce. We are using the Salesforce Outlook integration and Emails are being created as Email messages (not Tasks) but the Flow doesn't appear to trigger on creation of EMail Messages created via Outlook.
It looks like this might be a known issue but I can't find a workaround...
It looks like this might be a known issue but I can't find a workaround...
Seems like this is a known issue with salesforce, kindly review below KI for more details and try workaround mentioned.
https://trailblazer.salesforce.com/issues_view?id=a1p3A00000031ADQAY
Please mark as Best Answer if above information was helpful.
Thanks,
Did you ever find a solution for this?
I saw this post (shows a flow workaround in the comments) but I havent tried this yet and was just curious if you found a solution before I went down that route.
Thanks!
Hi Alex,
Yes. First you need to ensure you are using the correct plug-in in Outlook. You can download the correct one here: https://appsource.microsoft.com/en-us/product/office/WA104379334?tab=Overview
Once downloaded, logout then login to Outlook.
- To connect an Outlook account to Salesforce, in Outlook, open the File menu and select Manage Add-ins.
- Set the Salesforce add-in to "Turned On".
- Click on the "View" with blue cloud icon to open and use the Salesforce add-in.
- Open an email, then open the side panel, and you will find a 'Log Email to Salesforce' button.
If you are still having issues, try the following...
https://help.salesforce.com/s/articleView?id=000352897&type=1 (https://help.salesforce.com/s/articleView?id=000352897&type=1)
I hope you get it sorted :)
Trigger a cloud flow when emails arrive in a specific folder
Sign in to Power Automate.
On the left pane, select My flows.
Select New flow > Automated cloud flow.
Search for email, and then select Office 365 Outlook - When a new email arrives (V3) from the list of triggers. This trigger runs each time an email arrives.
Hope This Works,
Peter