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Nandhini S 3Nandhini S 3 

Milestone not triggered

Hi Team,

I have a milestone which has to stop when the case status is changed to rejected. The status changes happens via an approval process.
If the status is changed manually, the milestone stops. But when the status change happens thru approval process, the milestone keeps running.
SwethaSwetha (Salesforce Developers) 
HI Nandhini,

Can you set debug logs to trace the execution of the approval process and any automation that could be affecting the case status?

Also, review the order of execution to know the sequence of events when a record is updated. Make sure that your approval process doesn't update the case status after this point.

Thanks