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Umer Khan 6Umer Khan 6 

Make sure the selected recipient of the ‘Email Alert notifying support agents of new case at large account’ email alert is Ada Balewa.

plz guide me i am really stuck in here for 5 days...........
HarshHarsh (Salesforce Developers) 
Hi Umer,
Please check the Trailblazer Community link It has the same question that you ask here and I found the best answer there.

http://https://trailhead.salesforce.com/trailblazer-community/feed/0D54V000074pQGWSA2

Please mark it as Best Answer if the above information was helpful.

Thanks.