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IT Support 240IT Support 240 

generating work orders from new cases automatically

When I create a case is there a way for that  case to auto create a work order?
InzamamulInzamamul (Salesforce Developers) 
Hello IT Support,

I would suggest you to please follow the below article with the help of which you can auto create a work order.

Here are the steps on how to do this:
Go to Setup > Flow.>Click New.>Select "Process" as the flow type.>Give the flow a name, such as "Create Work Order from Case>Select "Start the flow when a record is created or edited" as the start trigger>Select "Case" as the object.>Click Save.

Drag and drop the following actions onto the flow canvas:
Create Records: This action will create a new work order record.
Get Records: This action will retrieve the newly created work order record.
Assign Record: This action will assign the work order to a specific user or queue.

Configure the properties of each action:
Create Records:>Object: Work Order>Field Mapping:>Case Id: Case Id>Status: New>Priority: Medium>Subject: Case Subject>Description: Case Description

Get Records:
Object: Work Order
Criteria:
Id: {!Get_Records.Id}
Assign Record:
Object: Work Order
Assignee Field: OwnerId
Assigned To: [Enter the user or queue ID]
Click Save.
Now, whenever a new case is created, a flow will be triggered, and a new work order will be created and assigned to the specified user or queue.

Please mark this as a best answer if this helps.

Thank You!

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