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Opportunity not view on outlook integration
Hello everyone.
a user reports that he can't see some opportunities when he tries to perform the "log email" operation in the outlook integration with salesforce, preventing him from performing the log operation correctly.
There are no sharing rules, the user can view the opportunities.
the email-to Salesforce and Enhanced Email appear to be active.
In addition, the flag: Opportunities
Email is associated with all of the contact's open opportunities, present in Personal Setting -> in My Email to Salesforce appears to be enabled.
What could be the cause of this ?
Thank you.
a user reports that he can't see some opportunities when he tries to perform the "log email" operation in the outlook integration with salesforce, preventing him from performing the log operation correctly.
There are no sharing rules, the user can view the opportunities.
the email-to Salesforce and Enhanced Email appear to be active.
In addition, the flag: Opportunities
Email is associated with all of the contact's open opportunities, present in Personal Setting -> in My Email to Salesforce appears to be enabled.
What could be the cause of this ?
Thank you.
Can you add screenshot of same and elloborate more on this?
Thanks,