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Umair Mohammad 10
Knowledge Article- By User View
Hi Team,
I had a question in the realm of Knowledge Article. Is there a way we Admins can determine precisely which user(s):
I had a question in the realm of Knowledge Article. Is there a way we Admins can determine precisely which user(s):
- has viewed article(s)
- date of view
- time of view
- how many number of times (count)
- or any combinaton of the 4 points above
I am aware of the following:
https://help.salesforce.com/s/articleView?id=sf.knowledge_custom_reports_fields.htm&type=5
Thanks in advance.
Umair
You can check below appexchange tool that can help you monitor knowledge base.
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000003HXO9EAO
Please mark as Best Answer if above information was helpful.
Thanks,