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SWETA PRASAD 8 Workplans and worksteps in multiple languages
We have used workplans and worksteps to implement safety assessment for field service technician. If technician works on France territory he will be asked question based on France territory. We achieved this using work plan selection rule. Whenever workorder is created automatically workplans and worksteps are added based on territory. But I want him to answer the same question in his native language. Question to be shown in his native language. If we create template based on language having selection rule for territory all the templates are now visible to technician. How to filter based on language in workplan component. So he can answer only question based on his language.
You can reach out to accelerate team who can help you on your requirement if you have premeir support plan. Below are steps to request for same.
https://help.salesforce.com/s/articleView?id=000387492&type=1
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