function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Areefa Banu 3Areefa Banu 3 

You can't open the in-app guidance because it isn't available or you don't have access. Contact your Salesforce admin for help.

Unable to view Walkthrough Promots in salesforce . getting error as "You can't open the in-app guidance because it isn't available or you don't have access. Contact your Salesforce admin for help."
Arun Kumar 1141Arun Kumar 1141

Hi Areefa,

Here are the Salesforce Help Document links related to In-App Guidance, Please review them.
https://help.salesforce.com/s/articleView?id=sf.customhelp_lex_prompt_test.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customhelp_lex_prompt_consider.htm&type=5
https://help.salesforce.com/s/articleView?id=000381099&type=1

I hope these links will be helpful for you and that you'll get rid of your issue. If this happens then kindly mark it as the best answer!
Thanks
 

 
SubratSubrat (Salesforce Developers) 
Hello Areefa ,

Please go through this too -> https://help.salesforce.com/s/articleView?id=000381099&type=1 (https://help.salesforce.com/s/articleView?id=000381099&type=1)

Hope this helps too !
Thank you.