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Umair Mohammad 10 Knowledge Article Reports are deceiving
Greetings Team,
Our training team requires reports regarding how many articles are viewed daily.
ASK: A report + a dashboard, pretty simple.
So I downloaded the Knowledge app from the app exchange and used the pre-existing report Knowledge Article View in "my" company sandbox.
I found something fishy. I would look up for one article and on the report, i would refresh and should see the count go up by 1, but that was not the case, it would double and show 2.
I have attached screenshots to better depict the issue.
Report before I start serching for articles:
Step 1:
I search for "test" in the global search and click on "Show more results for test."
Step2: I click on "Test" article under KnowledgeStep 3:
I refresh Weekly K.A. Article Views and should see under July 20th count go from 24 to 25 since I viewed it once. But, I see the following below
The count goes up to 27 instead of 25.
Any help would be appreciated.