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SubbuSubbu 

how to insert the case record by email from user

Alexander TsitsuraAlexander Tsitsura
Hi Subbu,

You need use Email Service for this.

Go to the following links.
https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_classes_email_inbound_what_is.htm
https://developer.salesforce.com/page/An_Introduction_To_Email_Services_on_Force.com

As a common practice, if your question is answered, please choose 1 best answer. 
But you can give every answer a thumb up if that answer is helpful to you.

Thanks,
Alex
Shashi PatowaryShashi Patowary
Hi Subbu,

You can implement Email-to-Case or On Demand Email-to-Case. This doesn't require any custom apex code.You need to do the initial set-up and create a unique email id in your SFDC org.Any mail sent to this email is converted as a case with prepopulated fields.

Additionally you can check more about this at this link -
https://help.salesforce.com/apex/HTViewHelpDoc?id=customizesupport_email.htm&language=en_US

Please let me know if this is helpful.

Regards,
Shashi