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SubbuSubbu 

If case is closed I have to send the mail to user then user replies same mail that should be create new case

Becka DBecka D
Hi Subbu - Could you please clarify your question? Are you looking to have an email reply create a new case in the instance that the original email is a case closure notification?
SubbuSubbu
Original email is a case closure notification,If user replies , replay mail only  create a new case