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Srinivas Gudise 4Srinivas Gudise 4 

workflow rule is not working for group email when we give the recipient type as Email Field, for email alert type

Email alert workflow is not working for group email when we give the recipient type as Email Field.Hello,

I have created a workflow for email alert and given reciepeient as Email Field. I have custome Email type field in the object. When ever I have entered group email id as NAM_USA_dl-IntegrationTeam@neo.com in the custom filed but workflow is not working for the group email.

Note : When I enter my email id or individual email id its working as expected.

Can any of you please suggest me how can we fix this issue?

Thanks,

Srinivas G
Ketankumar PatelKetankumar Patel
Hi Srinivas G, 

Salesforce sends an email to your your custom email or alias NAM_USA_dl-IntegrationTeam@neo.com but your email server may be blocking inbound salesforce emails. you should contact your IT team and openup inbound salesforce email for this custom email or alias. 
Srinivas Gudise 4Srinivas Gudise 4
Thanks Ketan. I will check with my network team and will let you know.