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Olivier Avon Service Console - Expendable/retractable list view of ALL emails of a contact, accessible from a case
Our support agents need an expendable/retractable list view of ALL emails from/to a contact, accessible easily from a case in the Service Console.
In a case, we can click on "All Emails", and we get a nice expendable/retractable emails list view, but it display only the emails related to that case.
We are searching for a similar feature listing ALL the emails from/to a contacts.
Ideally, i think the link should appear as my the screenshot below in red, and the results at the same place than the Results when you click on "All Emails"
I didnt find how to do it:-(
Thanks in advance for your help.
In a case, we can click on "All Emails", and we get a nice expendable/retractable emails list view, but it display only the emails related to that case.
We are searching for a similar feature listing ALL the emails from/to a contacts.
Ideally, i think the link should appear as my the screenshot below in red, and the results at the same place than the Results when you click on "All Emails"
I didnt find how to do it:-(
Thanks in advance for your help.
If you want to create a different view, you will want to create either a Visualforce Page or Lightning Component to give you that information.