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Filikin
Reviewed Managed package still counts against limits
Hi,
I just got our app passed the security review, listed it on the app exchange and the installed it on a sandbox.But when I look at it in the "Installed Packages" section of setup, the "Limits" box is ticked.
I thought that once the app was installed as a managed package from the app exchange it was immune from the limits.
Have I missed a step?
I just got our app passed the security review, listed it on the app exchange and the installed it on a sandbox.But when I look at it in the "Installed Packages" section of setup, the "Limits" box is ticked.
I thought that once the app was installed as a managed package from the app exchange it was immune from the limits.
Have I missed a step?
Also, the link you posted previously explains that 'all “managed packages” that are posted on the AppExchange don’t count against your system limits.' I assume this means the package has to be listed. I don't think this would be an issue for you as it sounds like you have reached the stage of having your app listed.
My only other suggestion would be to contact Salesforce directly about this. You should be able to raise a case from you org, but not your developer org where you built the package. This means it might be better to call them and quote your dev org ID so that they can provide support for the org where you actually built the app.
All Answers
https://developer.salesforce.com/forums/?id=906F00000008tusIAA
The only thing I can think of then is that the provider of the app needs to make some sort of update. It may be worth contacting them directly to see if there's anything they can do.
Also, the link you posted previously explains that 'all “managed packages” that are posted on the AppExchange don’t count against your system limits.' I assume this means the package has to be listed. I don't think this would be an issue for you as it sounds like you have reached the stage of having your app listed.
My only other suggestion would be to contact Salesforce directly about this. You should be able to raise a case from you org, but not your developer org where you built the package. This means it might be better to call them and quote your dev org ID so that they can provide support for the org where you actually built the app.