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johndesantiago
Account Team Member Access does not match Share Entry
I have created manual shares for an account and Team Member records but the access levels do not match for the account. For example I have a Team Member entry with "Read Only" access but in the share the exact same user has "Read/Write" access.
Am I missing something here. I understood that the team member access got its information from the share record. Is this incorrect. If so how do I get the Team Member entry to show "Read/Write"
Thanks.
Am I missing something here. I understood that the team member access got its information from the share record. Is this incorrect. If so how do I get the Team Member entry to show "Read/Write"
Thanks.
In the Sharing screen, the Reason field on the first screen will explain the reason for access. If that's not enough info, then press the Expand List button. It will list out all the users that have access to the record. You can then click the Why? link next to the user you are concerned with. You should see that they have read-write access because of a sharing rule and read-only access because they are on the team. Read-write access trumps read-only access.