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Vijay RautVijay Raut 

Unable to connect mail service error in Email2Case Agent

Hi All,
I am facing following problem in Email2Case Agent.
If anyone having any idea about same ...... then please do reply to this blog.
Following is the error snapshort....
2007-06-07 18:15:14,138 [Thread-1] ERROR Unable to connect to mail service.
User: xxxx.xxxx.xxxx
Message: Connection timed out: connect;
  nested exception is: Connection timed out: connect
Thanks in Advance
Looks like you are unable to connect to the mail server,ensure that you have IMAP server having port number 143 open.
Vijay RautVijay Raut

Hey Saurabh,

Thanks for quick reply..... it would help me in my work.


Vijay Raut