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Nazeer Email-To-Case functionality
I have one issue in Email-To-Case functionality, all setup is working fine.
Actually case is created by this functionality that should populate case origin as declared in routing address.
A single mail was sent by one of user that has 3 different mail Ids in TO field. All three is declared for different functionality in routing address.
"For example, we could see the case xxxx created from an email sent to info.it@company.com, info.fr@company.com and info.swise@company.com.
Three cases was created correctly but all have been categorized as Email to case - Italy so have been assigned to the Italy queue (following the Salesforce assignment rule)
If I understand well, the first case should have been categorized as email to case - Italy, so being assigned to Italy queue, the second one as email to case - France so assigned to the France queue and the 3rd one as email to case - Switzerland so assigned to the Switzerland queue.
But all have been categorized as email to case - Italy."
Any clue to tack this is helpful.
Thanks-Nazeer.