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AdminGeorgiaAdminGeorgia 

Web-to-case; Synching Outlook

Once information in a web-to-case situation is provide, is there a link allowing you to automatically enter that information in contacts or leads, or must it be entered manually.

When synching Outlook and Salesforce Professional, can Salesfroce be programed to receive, or duplicate, messages from Outlook. If so, where are they stored?

Thanks
werewolfwerewolf
You can write a quick Apex trigger to copy the data from the "Supplied" fields on the case into a new Contact (although you probably want to check first to make sure that contact doesn't already exist).