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How can I send a mail to Case Owner on closure of a case?
Hi,
When we assign a case we have options to send mail to both Contact and Case Owner(mail will send as per assignment rule).
In closure of a case we have option to send mail to the Contact. But how can I send a mail to Case Owner.
Is there is any way other than s-control and triggers?
If anybody has any idea then please help me. Its very urgent. Please help.
Let me know if you need help setting it up or if you see issues with this.