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Field display on page layouts
How to display set of fields only when a condition is met? Example if Type = incoming call then I want to display certain set of fields. we do have FD but the user don't want to see the fields that are not relevent to the Type selection.
You can use record types to display different page layouts based on the value of another field. When creating a new record, your user first sees a picklist with the different options for Type -- then based on their selection, your users then see the appropriate page layout.
For more information, check out the help for record types:
https://na1.salesforce.com/help/doc/user_ed.jsp?section=help&loc=help&target=customize_recordtype.htm
There's also a tip sheet on record types you may find useful:https://na1.salesforce.com/help/doc/en/salesforce_recordtypes_cheatsheet.pdf
Hope that helps,
Caroline Roth
Manager, Platform Documentation
https://developer.salesforce.com/blogs/developer-relations/2013/06/building-conditional-page-layouts.html