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Again Again
Self Service - Can I set it to only display cases / solutions for certain case types?
Hi,
We have different sets of customers, and I'd like to enable the self service, but don't want to confuse one set of customers (i.e. dealers) with end users. They have completely different needs.
Our cases are broken into different record types that are handled internally by different departments/groups. Would it be possible to offer self service on different portals, with solutions, etc filtered for the relevant case type?
Thanks
Message Edited by Again Again on 10-03-2006 08:03 AM
Again Again
No chance this is possible? I'm still hopeful ...