function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Again AgainAgain Again 

Assignment Rule - how do I get it to send to person A for criteria xyz; person B for criteria ABC

I have an assignment rule for cases; but want to add a different assignment rule based on different criteria - i.e. if it's a product case - give it to someone in the products department, if it's a service case, give it to someone in the service department,
 
It says I can only have one assignment rule active at a time, which is fine - is there a way I can specify more criteria, so it it fails the test for the first set of criteria, it can move along and test against the second set?
 
It gives an option to  Set the order in which this rule entry will be processed which makes me think this must be possible. What am I missing?
 
Thanks
Rozanne
Again AgainAgain Again
Think I got it - you specify multiple Rule Entries.