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madbarbermadbarber 

Response to new cases

Hi,

I would like to setup auto response rules even if cases are created with in sales force and not just (as described in the guide sf_case_implementation_guide) by web-to-lead.
Does anyone know if that's possible?
I don't even know if i'm in the right forum... may anyone give me a link to the right one if i'm in the wrong one please?

Thank you!
Ron