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Michael.Watkins
API- Close a Case
Does anyone have information on the process of closing a case via the API?
What objects must be manually updated or touched during the process besides the obvious Case.ClosedDate and Case.IsClosed fields?
Thanks in advance
Hardhat
Actually, you don't need to touch either the ClosedDate or IsClosed. Just set the case's Status field to a status that corresponds to closed, and the rest will be done for you.
Michael.Watkins
sweet! many thanks