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BeetFarmer
Case auto-response rules not firing when created through API
I'm creating cases through the api. We have an auto-response rule that we would like to fire, but it's not throwing any email. I look in the debug log and it says the rule evaluated to true.
Rule entry order: 2
[Case : Functional Area equals Website Change Request]
AND [Case : Case Origin equals Website]
Value found: 14
Value found: Website
Criteria evaluates to true
Spooling All Immediate Actions
[Case: 20285 50060000004GMZ5]
Response notify: Bill Brasky, Email: sxxxxxx@xxxxxxxxxxxxxx.com
Template: 00X60000000wKv8
[Case : Functional Area equals Website Change Request]
AND [Case : Case Origin equals Website]
Value found: 14
Value found: Website
Criteria evaluates to true
Spooling All Immediate Actions
[Case: 20285 50060000004GMZ5]
Response notify: Bill Brasky, Email: sxxxxxx@xxxxxxxxxxxxxx.com
Template: 00X60000000wKv8
Nothing is going out. Any thoughts??
http://www.salesforce.com//us/developer/docs/api/Content/sforce_api_header_emailheader.htm#kanchor427
Any updates on this one? I'm having the same issue...
Previously worked via Web2Lead, now trying to use API. Used the "triggerAutoResponseEmail" in the emailheader settings, but it's not firing the email off....
Any help would be greatly appreciated!
I think this has been posted elsewhere, but to resolve this thread...
Code similar to this works for me: