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tcoletta Report percentages and combine reports
I am new to salesforce and have a basic understanding.
I have created several custom fields on my Leads and I basically want to be able to track where these leads are coming from.
custom fields:
Initial_Response:(none, call center, BRC, cold call)
UniqueSeqNum: (unique id for this particular campaign - prospects are sent an advert via mail)
source: (Memphis, Cleveland, Nashville, Dallas, etc)
I want to be able to show a response rate for the mail campaign and how the prospects responded.
Example: If I sent 30,000 of these advertisements to targets in the Memphis Market and there were 1,500 prospects that called the call center, I want to be able to show in a table that our call center had a 5% response rate and maybe the cold call respopnse rate is 2%.
Is it possible to create something like this on the dashboard.
Thanks in advance.
T
I have created several custom fields on my Leads and I basically want to be able to track where these leads are coming from.
custom fields:
Initial_Response:(none, call center, BRC, cold call)
UniqueSeqNum: (unique id for this particular campaign - prospects are sent an advert via mail)
source: (Memphis, Cleveland, Nashville, Dallas, etc)
I want to be able to show a response rate for the mail campaign and how the prospects responded.
Example: If I sent 30,000 of these advertisements to targets in the Memphis Market and there were 1,500 prospects that called the call center, I want to be able to show in a table that our call center had a 5% response rate and maybe the cold call respopnse rate is 2%.
Is it possible to create something like this on the dashboard.
Thanks in advance.
T