Hello

Using salesforce web-to-case, I was able to generate an html page where  it contains something like this:

<label for="subject">Subject</label><input  id="subject" maxlength="80" name="subject" size="20" type="text" /><br>

<label for="description">Description</label><textarea name="description"></textarea><br>

Request Category:<select  id="00N00000006tk2h" name="00N00000006tk2h" title="Request Category"><option value="">--None--</option>

<option value="Blackberry">Blackberry</option>
<option value="CD Burning">CD Burning</option>
<option value="Directory Creation (Network Storage)">Directory Creation (Network Storage)</option>
<option value="Workstations">Workstations</option>
</select><br>
 

So essentially in the webpage, someone can then type in values for:

Subject

Description

Request Category (this is a custom field)

I also have some javascript code where I can use to enforce that certain fields must be populated/filled out and the code contains something like:

function form_validation(){

.

.

if (form.subject.value == "") {

alert("Subject - required.");

form.subject.focus();

return false;

if (form.description.value == "") {

alert("Description - required.");

form.description.focus();

return false;

So based on that, it looks like the form.x.value and form.x.focus are operating either on the name or id of the element in the form.

 My problem is that I also need the custom field "Request Category" to be populated. And I am not sure if I am having problem because this is a picklist field, or if it's a custom field. But I tried to do something like this:

if (form.00N00000006tk2h.value == "") {

alert("Request Category - required.");

form.00N00000006tk2h.focus();

return false;

It doesn't do anything and in fact, it seems to deactivate the logic/check on the previous form.description.value .

I tried to change the web page logic so that instead of

Request Category:<select  id="00N00000006tk2h" name="00N00000006tk2h" title="Request Category">

I use:

Request Category:<select  id="00N00000006tk2h" name="RequestCategory" title="Request Category">

and then in the form_validation, use

if (form.RequestCategory.value == "") {

alert("Request Category - required.");

form.RequestCategory.focus();

return false;

And that works fine, except when the case does get generated, whatever value was selected from the webpage does not get saved into the case generated. SO it looks like i can't just change the name from 00N00000006tk2h to RequestCategory.

Any help would be greatly appreciated. thx