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lee_carter73 Custom Object that Functions like a Case
I built a custom object that is going to basically be clone or very similar to cases. It is related to the account and i want the ability to close out just like a case. I am attempting to create a custom button for close that brings you to a different page layout where you would put in the resolution etc. then the status would be changed to close. Once the object is closed that would be the default page layout people see when they go to that particular record.
Anyone have any suggestions on the java script i would need to do this? I am sure it is fairly simple as it is done on cases. Thanks in advance for the help.
By me saying just a clone i meant the functionality of this button not the whole object. Without going into too much detail the requirements brought forth by the company prompted me to go this direction. Maybe its the wrong way.
I agree with Werewolf. If you are going through all of the trouble trying to recreate all of the default Case functionality, just use Cases. If you are looking to have types of Cases behave slightly different (which your new custom object could possibly solve), you should look into Record Types for the Case object.
Can you fill us in as to why you chose the custom object vs. standard Case?
Now that i think of it may just be easier to use record types to do it. Not sure the differences between a custom object and just using the cases is compelling enough with all the work that needs to be done to make it work. Thanks for the input.