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vrdev EMAIL TEMPLATE ERROR
Issue: When trying to execute a SOQL query statement in the API on the EmailTemplate object we are getting the following errors:
2007-01-22 11:01:59 AM (error): EMAIL TEMPLATE ERROR: email@domain.com> UNKNOWN_EXCEPTION: An unexpected error occured. Please include this ErrorId if you contact support: 1445848441-158
Additional information:
This error seems to occur for "some, but not all" accounts we're testing. The managed package has been installed in DE, EE and PE accounts and we are seeing successes and failures for each version and this is across multiple servers (NA1, NA2, NA3, etc). The ErrorID varies as well, we've seen:
1951022626-22
352956573-21
1148252358-25
NOTE:
I have logged a formal case, left a few messages with the developer support line and pinged a few members of the AppExchange team -- just looking for someone to get back to me with any type of feedback.
2007-01-22 11:01:59 AM (error): EMAIL TEMPLATE ERROR: email@domain.com> UNKNOWN_EXCEPTION: An unexpected error occured. Please include this ErrorId if you contact support: 1445848441-158
Additional information:
This error seems to occur for "some, but not all" accounts we're testing. The managed package has been installed in DE, EE and PE accounts and we are seeing successes and failures for each version and this is across multiple servers (NA1, NA2, NA3, etc). The ErrorID varies as well, we've seen:
1951022626-22
352956573-21
1148252358-25
NOTE:
I have logged a formal case, left a few messages with the developer support line and pinged a few members of the AppExchange team -- just looking for someone to get back to me with any type of feedback.
benjasikThis is being escalated so engineering will look at it.