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Need notification email to contact after case import

I have a customer who has PE, and I is importing order information, including fedex tracking numbers, from their ERP into
They need a way to notify the customer of the fedex tracking number by email.
I thought I might be able to import these orders as cases, and take advantage of the "Send notification email to contact" functionality to get that information out to the contact.
However, even though I have been able to set the checkbox for contact notification to defaul to "checked", I have not been able to get the email to fire.
Any suggestions?