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JMcLeodFEWAJMcLeodFEWA 

API for your orgs Accounts - Updated

I guess my problem is a lack of knowledge on the API subject. My org rolled out SF to our employees about 4-5 months ago. We keep up tons of information for our members (500 companies give or take) We are looking for a way to get information about our members status to our members. Meaning our member could log in and potentially see where they are at in the process that we take care of for them. 
 
Think of it as a Mechanic having a log in for your car that you put in the shop. You could log in and check the status of your car and you could then tell that he is waiting on parts. Is this possible through API? or am i talking crazy? We have everystep of the process already in Salesforce, but a way to boost customer satisfaction would be for summary of the information to be availbe to our members.
 
Could this summary just be exported to our website and then we develop a member log in on our own website?
 
Is this possible? I apologize for not being very knowledgeable on the subject. Any way i could get this to work would be golden.
 
 
 
 

Message Edited by JMcLeodFEWA on 10-01-2007 10:24 AM

Message Edited by JMcLeodFEWA on 10-01-2007 10:24 AM

Message Edited by JMcLeodFEWA on 10-01-2007 10:26 AM

aezellaezell
The Self-Service Portal might be a way to do this, depending on your organization's setup and the way you are using the system.

More info here: http://blogs.salesforce.com/features/2006/06/selfservice_por.html
JMcLeodFEWAJMcLeodFEWA
What im trying to do is show where the account is currently located at in the process. The process is 120 days long. I really dont think the self-service portal would allow me to show the customer a summary generated from a report. Is there a way the in the self service portal that the member that is logged in could select there account and then click an "easy" button that runs a report i made that then displays the results which happens to be the Case summary?
JMcLeodFEWAJMcLeodFEWA
 As far as the data is concerned, it would be very simple stuff, but almost all of it is custom fields. If i were logged into SF The information i want availbe to my clients would be able to be generated from about 2-3 simple reports.  Is there a way to display this through the self service portal? In some what real time, or updated daily?