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HTML Email Templates: Entourage and Broken Images

When sending an HTML email from Salesforce, in my case from a Web-to-Lead auto-responder, the uploaded image for the Letterhead displays as a broken image in Entourage (11.4.0) on the Macintosh.

On WinXP/Outlook 2003 and Outlook 2007 as well as Yahoo! Web Mail and GMail the image downloads correctly (after instructing the mail client to "download images in this message", of course).

Has anybody else seen this behavior and does HTML Email with Logo images work in general in Entourage, i.e., perhaps a more recent version of Entourage fixes this?

I have also seen this issue. I am not sure what version the user is using but was there a solution found for this?
No, sorry. No response and no solution yet.


same issue here using Apple Mail 4.2.


All images show as broken and cannot be downloaded.


Usually Mail shows a bar that says "download images", but this is not even displayed.


Right clicking on a broken images shows "download image" but this does nothing.