function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
kim_lebiczkim_lebicz 

Email to Case not adding Contact Information to Case

I have setup email to case but when the case is created it does not populate the email address or contact name for a contact that IS currently in the system. Have I misconfigured something?
 
Thanks in advance
Kim
Nazeer AhamedNazeer Ahamed
If you have duplicate contact records (matching key is email address) then also contact records won't be populated in case.
kim_lebiczkim_lebicz
Thanks. I will see if that is the problem.