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kim_lebicz Email to Case not adding Contact Information to Case
I have setup email to case but when the case is created it does not populate the email address or contact name for a contact that IS currently in the system. Have I misconfigured something?
Thanks in advance
Kim
If you have duplicate contact records (matching key is email address) then also contact records won't be populated in case.
kim_lebiczThanks. I will see if that is the problem.