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Email to Case not adding Contact Information to Case

I have setup email to case but when the case is created it does not populate the email address or contact name for a contact that IS currently in the system. Have I misconfigured something?
Thanks in advance
Nazeer AhamedNazeer Ahamed
If you have duplicate contact records (matching key is email address) then also contact records won't be populated in case.
Thanks. I will see if that is the problem.