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sparkysparky 

old versions of Word documents opening in Firefox?

We're seeing an odd behavior where Firefox will sometimes return an old version of a document.  At least on Windows XP.  To recreate:

 

* in Documents tab, save a MS Word document

* then open the document from the SF Document record ("view this file")

* make a change

* save it, and Replace the old version in SF

* now "view this file" again

 

For us, when we do that we get the old version of the document in Word.  However, we know the new version is in there.  If we use IE (or Chrome, I believe) we get the new version.  Or if you right-click the "view this file" link, and choose Save, then open the saved document, it's the new version.  So somehow the open-in-Word action is causing a cached copy of the old version to be opened?

 

Anyone got any insight into this, and how to improve this behavior?

 

Thanks!