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Erich.Weihrauch Any way to automatically BCC a particular user based off a case's account name?
I'm a Salesforce Pro user, and though I don't appear to have workflow access, is there any way to use a simple script or existing control, so that when a case is created, if the account name attached to that case is ABC, that user XYZ gets automatically BCC'd in all emails (including when the case is created)?
Message Edited by Erich.Weihrauch on 05-27-2008 11:55 AM