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FredrickUNFredrickUN 

Looking for a CTI Adapter for AVAYA

Hi,
 
Do we have CTI Adapter for Avaya IP500 professional  in SFDC? . Please let me know, one of our clients wants us to integrate Call Manager with SFDC.
Best Answer chosen by FredrickUN
werewolfwerewolf
I'm not sure what the status is of adapters for the Avaya IP Office adapters, but the two companies I know have been working on it are Avaya itself and Envox.  You may want to start by contacting Envox (they're on the AppExchange) to see where they are with it.

All Answers

werewolfwerewolf
I'm not sure what the status is of adapters for the Avaya IP Office adapters, but the two companies I know have been working on it are Avaya itself and Envox.  You may want to start by contacting Envox (they're on the AppExchange) to see where they are with it.
This was selected as the best answer
FredrickUNFredrickUN

ok thanks for the advice.

A number of your support case studies mention integration with Avaya telephony systems. DO most companies develop their own adapters using the CTI developer toolkit?
Chris WoodwardChris Woodward
Hi, FredrickUN!

I recommend that you check Tenfold, a CTI that can integrate Salesforce with Avaya (and other phone systems).

Tenfold's key features include click-to-call, automatic call logging, a screen pop (caller ID), a call analytics dashboard, and more.

If you want to learn more about the Salesforce-Avaya integration via Tenfold, check this link:
https://www.tenfold.com/integrations/salesforce/avaya
Akos MateAkos Mate
Hello

I hope you found your answer to this issue, in case this is still relevant please check out Geomant's Desktop Connect, that offers a cloud connector to Avaya Communication Manager and integrates seamlesly with Salesforce.com providing screen pop, click to dial, call activity logging, transfer calls with data, Omni channel support for both Lightning and Console, and much more.

Desktop Connect is DevConnect ceritfied, you can find out more here: 
https://www.geomant.com/end-user-solutions/desktop-connect
or on App Exchange
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B4I1HEAV

Akos M.
Rahul Mishra 155Rahul Mishra 155

Hey, FredrickUN!

 

Yes, FredrickUN!. Besides Avaya, there are some players in the industry that offer standalone adapters to embed Avaya call controls inside SFDC. You may try out NovelVox’s Smart CTI Connectors. They have wide options for CRM/ITSM integration and offer advanced UI/UX customization. Their USP is the custom screen pop flow that they offer on top of standard CTI integration features. 

 

Check them out here: https://www.novelvox.com/cti-connector/