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KIBL Business Hours in Days
I am trying to get a report showing our average resolution time for Cases in Days. I am using Business Hours Age (Day) but this caculation is not what I want. It is taking the hours for a case and divding by 24. I need it to divide by 9 which is our business hours to get a more accurate number.
I downloaded the Case Age in Business Hours from the AppExchange. I can use the Case Age in Business Hours in the Custom Summary Formula but I cannot seem to get what I need.
Can you help?
werewolfWhy don't you just take the Case Age In Business Hours field and divide it by 9 in a formula field (not a custom summary formula), and then report on that?