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Business Hours in Days

I am trying to get a report showing our average resolution time for Cases in Days.  I am using Business Hours Age (Day) but this caculation is not what I want.  It is taking the hours for a case and divding by 24.  I need it to divide by 9 which is our business hours to get a more accurate number.


I downloaded the Case Age in Business Hours from the AppExchange.  I can use the Case Age in Business Hours in the Custom Summary Formula but I cannot seem to get what I need.


Can you help?

Why don't you just take the Case Age In Business Hours field and divide it by 9 in a formula field (not a custom summary formula), and then report on that?