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Performance Issues: Customer Portal vs High Volume Customer User Portal
Hi,
We had a general question on salesforce's Customer Portal vs High Volume Customer User Portal. We'd greatly appreciate your advice/feedbacks on a couple of questions from a "Best Practices" standpoint.
Our Business Scenario:
Assume we have 300k+ end customers who need to access salesforce's customer portal to create support cases. Note that the concurrent usage for the Portal is not very high though.
Questions:
1. If we use Salesforce's "Customer Portal" then would it cause any performance issue if we have 300+ portal user licenses? It would greatly help if we can get some details around this performance issue. Again note that the concurrent usage for the Portal would not be vey high at any point of time.
2. Is "High Volume Customer Portal" receommended for the above business scenario; Also does "High Volume Customer Portal" have any other known performance/system impact due to 300+ high volume portal licenses.
I tried to search all the docs on salesforce sites and could not find any relevant information on the above 2 questions. Therefore an expert advice on this is greatly appreciated which would help us think in the right direction.
Thanks for your time.
Ambili