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Nike Dear All,
We would like to integrate our VOIP service (for call recording and storing). The list of softphones software - XLITE & EYE BEAM. We would like to integrate the same with SalesForce. VOIP providers are Pulse, WorldSmart.
Please help me on this.
Regards,
Ganu
Have you checked the AppExchange? A software that can help you is Tenfold. It's a 3rd party CTI that integrates Salesforce with VOIP and other phone systems.
It has what you are looking for. One of Tenfold's features is automatic call logging (inbound and outbound) that saves you time by eliminating useless clicks. Other features include click-to-call, a caller ID/screen pop, a call analytics dashboard, easy task creation, and more.
If you want to learn more about the integration, you can check this link:
https://www.tenfold.com/integrations/salesforce