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Iceman123Iceman123 

email2case on-demand: What can be customized?

Hi there,

 

I am looking for feedback from folks who have deployed the email2case on-demand solution.  We are evaluating e2c on-demand.  How flexible is this module from the perspective of customization?  For example, can the following be customized?

 

1.  Only create cases for valid contacts in the system

2.  Auto reply with a registration link for unknown contacts

3.  Use a different ID format instead of the ref id as the unique identifier

 

I think for #1 and #2, it seems like it is only possible if there's a way to inject custom apex code after it parses the email but before it creates the case?

 

thanks

~P

SurekaSureka

Hi,

 

I have written an apex code for similar requirement, but after the case insertion. In my case, I have assigned the Contact Id,Account Id and the Case Owner Re-assignment in my apex class after the case is created.

 

So what I feel is, you can achieve the below functionality also.

 

Let me know, If you need any help.

 

Thanks