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Notes and Attachments not opening in Program

Hi..can anyone tell me why 4/5 people in the office can't view an attachment (attached from desktop) at the opportunity view?  The dialogue box isn't one that asks for 'open or save' and/or pulls the default program up.  It takes you to various places within the system, some people are asked to save it as a zip file, etc. 


Another person with the same instance of SF, but at a different location, can view the same attachment just fine.  I thought it might just be browser settings, but can't figure out what?  Any ideas?